FAQs & Guides

Cancel order: Once a transaction is submitted, when the transaction status is 'Submitted' or 'Pending Response', you may cancel it via OPX mobile app (version 3.0 onwards) or send email to us at with reference number of the transaction you wish to cancel. For other transaction status, you are unable to cancel the transaction.

Amend order: Once a transaction is submitted, you are unable to amend the transaction order. If the transaction status is 'Submitted', you may cancel it by following the instructions mentioned above and re-order with the amended information. For other transaction status, you are unable to amend the transaction.

No. For security purposes, you will be logged out after 15 minutes of inactivity.

In normal circumstances, your transaction should be completed within 2 working days. If you do not see the change in status, please kindly contact us.

You will receive an email notification once the transfer is successful. Alternatively, you can view the transaction status in Menu -> Transactions Records. Kindly inform your beneficiary to check the funds on their end.

No, it will not change the balance in your account.

No. You can only submit your transaction for immediate processing or save it as a draft to complete and submit later. Do note that you can save your beneficiary details for easier access in future transactions.

Yes. The balance, after deducting any bank charges involved will be credited back into your ONEPIP account.

Make sure that you have a registered OPX account and the account status is not locked. You may retrieve your username or reset your password from the login page. If your account status is locked, please contact us to reactivate your account.

You cannot reset your username once it is confirmed. If you forget your username, you can retrieve it by clicking on the 'Forgot Username' link on login page. An email with the username will be sent to your registered email address.

If you forget your password, you can reset it by clicking on the 'Forgot Password' link on login page. An email instruction for resetting password will be sent to your registered email address.

Please fill up the Individual Particulars Update Form or Corporate Particulars Update Form and email the form using your registered email with ONEPIP. Please provide supporting documents where applicable for the changes required.

Otherwise contact us

Due to security reasons, you are required to enter a OTP sent to your registered phone number to complete a transaction. If you would like to update your registered phone number with ONEPIP, kindly follow the instructions in FAQ – How do I update my personal particulars?

Yes. You may place an order via the web portal.

A common cause for this is some form of SMS blocker on your device/handset. Try inserting your SIM card into another handset. Once you've done that, request for the OTP again. If you successfully receive the OTP on a different handset, the issue could be due to a SMS blocker on your handset. If the problem persists, please kindly contact us.

SMS OTP will be sent to your registered phone number only when you are performing first time login, resetting password or submitting order. If there is no activity made from your OPX account, please contact us immediately.

Always verify sender's email and make sure it is from trusted sender before click on any links in the email. If you have any doubt, feel free to approach your ONEPIP relationship manager for verification.

Always verify that the website you are accessing is secure. Ensure that the website address begins with "https://" and displays a padlock icon in the address bar before entering any personal or financial information. In addition, avoid conducting online transactions over public Wi-Fi networks, as your sensitive information may be vulnerable to interception.

Yes, your OPX Account supports the collection of multiple currencies, which includes the following:

• Australian Dollar (AUD)
• British Pound (GBP)
• Canadian Dollar (CAD)
• Euro (EUR)
• Hong Kong Dollar (HKD)
• Japanese Yen (JPY)
• New Zealand Dollar (NZD)
• Norwegian Krone (NOK)
• Singapore Dollar (SGD)
• Swedish Krona (SEK)
• Swiss Franc (CHF)
• United States Dollar (USD)
• Malaysian Ringgit (MYR)

*subject to availability based on your account.

No, there are no fees incurred to maintain this account.